Withdrawal policy & consumer information – Caralto

Last updated: 12 June 2026

1. Provider

Caralto
An der alten Gärtnerei 27
15366 Hoppegarten
Germany

Represented by:
Alexandra Westphal

Email:
info@caralto.de

Website:
www.caralto.de

2. Right of withdrawal for consumers

If you are a consumer resident in the EU and conclude a contract online, you generally have a statutory right of withdrawal of 14 days.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day the contract is concluded.

3. Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement.

The withdrawal can be sent, for example, by email to:

info@caralto.de

You may use the model withdrawal form for this. Its use is not mandatory, however.

4. Model withdrawal form

If you wish to withdraw from the contract, you can use this form:

To:
Caralto
An der alten Gärtnerei 27
15366 Hoppegarten
Germany
Email: info@caralto.de

I hereby withdraw from the contract concluded by me for the use of Caralto.

Ordered on:
[please fill in]

Name of the consumer:
[insert name]

Email address of the user account:
[insert email]

Address of the consumer:
[please fill in]

Date:
[please fill in]

Signature:
[only if notified on paper]

5. Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you no later than 14 days from the day on which we receive notification of your withdrawal.

For the refund we will generally use the same means of payment that you used for the original transaction, unless otherwise agreed.

6. Digital services and early commencement

Caralto is a digital service. If you expressly request that we begin providing the paid features before the withdrawal period expires, this may affect your right of withdrawal.

7. Cancellation of subscriptions

Cancelling a subscription is to be distinguished from withdrawal.

Withdrawal concerns the original conclusion of the contract within the statutory period.
Cancellation ends an ongoing subscription for the future.